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Service Management

Today's IT organization is one that must deliver services that will enhance campus outcomes. Rather than being solely technology-centric, the UC Davis Service Management team is focused on the quality of service delivery to students, faculty and staff. Our goal is to represent IT service excellence on campus whether it’s effective and fast resolution of incidents and requests; relevant and useful reporting; or being the source for answers through our knowledge base. Service Management isn’t just about technology. It’s about people and processes – and how they work together.

Experience the benefits

As our campus increasingly relies on IT solutions, we need a more effective way to deliver answers to students, faculty and staff.

Our team is ready to help IT service providers on campus realize the benefits of Service Management and ServiceNow:

  • Improved IT incident tracking, IT problem management and service request resolution;
  • Ability to extend the tools to other IT units on campus;
  • No need to maintain commodity servers and applications (ServiceNow is a hosted tool);
  • Improved reporting capability for existing metrics and new ones (i.e., monitoring key    indicators like customer satisfaction, efficiency, effectiveness and fiscal responsibility.