Cartoon cow talking on cell phone on green field with blue sky and clouds

Zoom Phone

In the coming months, Zoom Phone will be available at UC Davis. Zoom Phone provides a superior user experience, the flexibility needed in the post-pandemic workplace, and responds to the diverse communication and collaboration needs of our community. To respond to specific needs, some members of the campus community will continue to use the Cisco platform.

 

With Zoom Phone:

  • Faculty and staff keep their UC Davis phone numbers, which are available on campus or remotely.

  • Phone calling is added to Zoom, a platform already in use at UC Davis. Some users will continue to use Cisco.

  • Phone capabilities can be accessed from most devices anywhere. Meetings, chat, and calls are available in a single application, whether you are on campus or remote.

Project Milestones

  • Fall/Winter 2024
  • Three campus migration cycles scheduled in October, November, and December.
  • Spring/Summer 2024

  • More academic and administrative units moving to Zoom Phone. Campus migration cycle scheduled for September.

    Campus migration cycles completed: 2 
    Users migrated to Zoom Phone: approximately 600

  • Winter 2023/2024
  • IET Pilot complete. Transition plan is underway.
  • Fall 2023
  • IET Zoom Phone Pilot begins. Implementation starts with feedback from campus partners.
  • Summer 2023 
  • Technical strategy developed. Testing and campus engagement begin. 
  • Spring 2023
  • Planning starts for the implementation of Zoom Phone. Assessment of current systems complete. Vendor review and peer institution competitive assessment complete. Zoom selected as a new telephony service for UC Davis.

Why Zoom Phone?

  • Communication needs have fundamentally changed: we no longer rely on conventional telephones alone to communicate and collaborate with others. Zoom Phone supports remote, hybrid, and mobile work environments.
     
  • Campus feedback: Zoom is a popular videoconferencing solution, widely used at UC Davis and elsewhere. Zoom Phone will be integrated in the Zoom environment that the campus is already using. Other platforms are at the end of their product lifecycle and do not offer a comparable user experience.
     
  • New, efficient opportunities: Zoom Phone is robust, cost-effective and meets both videoconferencing and telephony needs.