About Operations
The Operations teams are responsible for IET's business and finance, communications, customer service, human resources, project management, and facilities functions.
Core Values
- Customer Focused: We strive to understand and meet the needs of our students, faculty, staff, and members of the campus community. We prioritize user experience and satisfaction in technology solutions and services.
- Continuous Improvement: We optimize processes and resources to maximize productivity and minimize waste. We embrace automation and streamline workflows to enhance efficiency and effectiveness.
- Adaptability: We embrace change and flexibility in response to evolving business needs and technological advancements. We remain agile and responsive to market dynamics and emerging trends.
- Collaboration: We promote teamwork and open communication across departments and teams.
- Inclusion: We are committed to the UC Davis principles of community. We value diverse perspectives and encourage knowledge sharing to foster a culture of learning and teamwork.
Business and Finance
The Business and Finance team runs the day-to-day financial business of IET as well as plans and manages financial resources. This includes everything from providing fiscal accountability to paying the phone bill.
Business team responsibilities:
- Billing (project billing, MOU billing, pass-through, pantheon, recharges, sundry debtor)
- Purchasing and procurement (includes OPP process)
- Project support
- Travel requests
- Account management
For questions related to business/operations, email ietbusiness@ucdavis.edu.
Finance team responsibilities:
- Annual budget development
- Monthly and year end fiscal close (includes ledger reviews)
- Financial reporting
- Rate management
For questions related to finance, email ietbudget@ucdavis.edu.
Client Success
Client Success focuses on IET's customers with the aim to understand campus needs, deliver the services required, and communicate the value of campus technology. Client Success includes responsibility for:
- Network Service Center
- Computer Lab Management
- Desktop Services
- IT Express
- Service Management Office
- Software License Coordination
Communications
The communications team tells the IET story, showcasing IET's accomplishments and contributions to UC Davis's mission and goals. Our portfolio includes:
- Strategic communications: annual reporting and planning, positioning IET as a strategic partner on campus and within the UC system.
- Project communications: change management, service transitions, and new initiatives.
- Internal communications: community building and engagement.
Questions? Email ietcomms@ucdavis.edu.
Storehouse Facilities and Safety
This team supports facility and safety needs for IET staff in addition to asset management for network and audiovisual technology infrastructure work. Questions about building, space, security, safety, and keys? Email ietfacilities@ucdavis.edu. Questions about IET Storehouse and asset management? Email ietstorekeepers@ucdavis.edu. Facilities and Safety is responsible for:
- IET building/space maintenance
- Space assignment and planning
- Security, keys, and alarms
- Safety Issues and monitoring
- IET Storehouse asset management and inventory
Human Resources
People are IET’s most valuable resource and IET supports a positive and empowering work environment for everyone. Questions should be emailed to iet-hr@ucdavis.edu. Here is how IET’s HR team contributes:
- Recruiting the right candidates
- Compensation and classification assistance
- Employee and labor relations
- Organizational development
Project Management Office
Keeping IT projects on schedule and on budget is vital. The Project Management Office works with customers to understand their business needs, then strategize, plan, analyze, and bring the project to fruition.