*Performance Management will link all CR employee positions to the department direction and provide employees with meaningful measurements for success. Business Operations (Internal Processes), Service, Costs and Financial metrics have also been defined to assess CR's ability to meet customer's needs and business goals.
*In an effort to integrate directory listings with the campus middleware structure, streamline current processes, and provide the most current listings to the campus community, a project addressing directory information systems will also begin during the summer.
*Efforts are underway to evaluate IP technology and understanding the business case that would be required for any future implementation of IP technology. Existing technology that could be enhanced with the integration of IP Technology would include video and voices services.