Help Desk Receives Five-Fold Increase in Call Volume on Admission Day

On March 15, 34,000 prospective undergraduates received email notifications that admissions decisions had been made, and could be viewed on the UC Davis My Admissions Web site. Almost 1,000 applicants contacted the campus computing help desk for assistance resetting their passwords for the site or creating accounts so that they could check their admissions status-a call volume of nearly five times the usual. In order to accommodate the anticipated increase, staff from other IET units were recruited, and the help desk stayed open until 10 P.M. on that day. March 16 was almost as busy, with approximately 600 calls. Staffers estimated that 20 to 40 percent of the callers on both days were parents of applicants (itexpress.ucdavis.edu).