At the beginning of each academic quarter, many staff members of IET visit 6-8 of our largest lecture halls during the first 2-3 days of classes to meet with faculty prior to the start of their instruction. The IET representatives provide any on-the-spot or future assistance using the technology in the classroom and leave a Faculty Technology Guide brochure that outlines technology resources available on campus.

Training sessions for faculty and TAs are also conducted on the day prior to the start of classes. These sessions cover the operation of all equipment located in the classrooms and encourage faculty to bring their laptops and individually hook up to the data projection system to ensure they understand how to get a projected image. These efforts have gotten great positive feedback from faculty for our customer service and direct hands-on assistance and IET plans to continue these in future quarters.