Remedy Help Desk Continues Rollout in IET, On Campus

Remedy Help Desk 6.0 has added new campus users to its installation base, and the Remedy project continues to make progress toward the completion of a rollout to all IET groups and the Accounting Department in the Office of Administration. In September 2004, IET's Application Development and Data Administration group joined the user base for Remedy Help Desk 6.0 and is currently using Help Desk for all problem ticket management. Accounting, the one non-IET group, joined the production implementation of Remedy Help Desk 6.0 in December 2004, bringing with them locally-developed Remedy forms.

The next group to roll out to production will be Communications Resources, scheduled for January 2005. This will be the last group for this phase of the project. The project goal--to have all of IET and Accounting units on Remedy Help Desk 6.0 before the old contract was ready for renewal?was met well before the March 2005 deadline. In Spring 2005, IET will begin implementation of phase II of this project, which provides, among other things, the capability for anyone on campus to create problem tickets using a Remedy Help Desk Web application. For additional information about the Remedy Help Desk implementation project, contact Sandra Stewart ( or Mark Stinson (