Remedy Software Allows Users to Report Issues Without Leaving MyUCDavis Portal

Two years ago, IET support staff started using BMC's Remedy problem ticketing software to generate tickets from phone calls and email messages sent to the computing help desk as well as from messages to other IET customer support functions. As a first step toward the long-term goal to provide a Web-based user interface, in December the MyUCDavis portal team rolled out a new Contact Us application that enables users to report issues or questions about the portal, thereby interacting seamlessly with the Remedy ticketing system without ever leaving the MyUCDavis environment. The project team is now preparing to roll out a Web-based reporting mechanism for Banner users in May.