IT Express is the campus central service desk.
IT Express supports UC Davis students, faculty and staff with:
- Account management
- Email services
- Academic applications like Canvas and Zoom
- Supported software
- Network services
- and much more
Responsive: The priority of each request is evaluated to ensure efficient and effective support.
Knowledgeable: IT Express analysts' expertise ensures efficient resolution of complex issues.
Reliable: Customer issues are handled promptly and interruptions in service are minimized.
What’s the best way to reach IT Express?
If you have an urgent issue and it is during business hours (M-F, 7 a.m. to 6 p.m. PST) , you should call (530) 754 – HELP.
Or you can send an email, open a help ticket or chat.
Tips from IT Express
We asked IT Express Analysts for their best tech tips. Here's what they said:
- Check out the Knowledge Base! Get your questions answered 24/7.
- Restarting your computer helps with performance issues.
- Installing the eduroam CAT tool resolves 99% of most eduroam connection issues.
- When authenticating with Duo, "Send me a push" is the easiest and fastest method for authenticating!
IT Express by the Numbers
60K+
Support tickets handled per year
81%
Resolution rate
36 seconds
Average wait time for calls
290+
Systems and services supported
Get to Know IT Express
Have you ever wondered what it's really like to work at IT Express? We asked our analysts to share some of their experiences.
What do you like about working at IT Express?
- "The people! We have amazing support from our fellow departments and our upper management. I love making sure that each new student and staff member has an amazing onboarding experience as they start their own journey with UC Davis."
- "I enjoy the wide variety of work that we get to do and how everyone on our team is always willing to help out when necessary."
- "I really enjoy problem solving."
Has there ever been a moment on the job that made you feel like a hero?
- "I think that losing access to work related data or personal information can be extremely emotional and stressful. Being a calming presence over the phone and making sure that users get the help that they deserve with the recovery process makes me feel like a hero every time."
- "Yes!! I have felt really good about the support I was able to give customers a few times. Honestly, people tell me I'm a hero almost every day!"
What do you think people outside of IT Express don’t fully understand about the work IT Express analysts do?
- "We don’t know everything, but we can usually point you in the right direction."
- "I don't think people realize the wide variety of things that IT Express provides support for on a daily basis. "
How do you relax or unwind after a hectic day solving IT issues?
- "Yoga, lots of tea, and spending time with the people that make life special."
- "Lately I’ve been coaching my daughter’s soccer team. Kicking the ball around with five-year-olds is a great stress reliever."
- "I play in a local community jazz band, so jumping into a more artistic state of mind is a great way to unwind after a day of troubleshooting."
Top 5 Questions from Students, Staff and Faculty
- How to I set up my new phone with DUO?
KB0002454 explains the steps for managing your devices in Duo.
- How do I know if an IT service is working?
Go to the Status page. This site provides up-to-date information about the status of campus IT services.
- I just reset my password and it isn't working. What can I do?
Wait 15 minutes. See KB0005210 for more details.
- Can I access my UC Davis account and email after I leave UC Davis?
This is explained in KB0000129 for students and KB0000168 for faculty and staff.
- I just created my account today and can't access a service. What do I do?
It takes time for account information to propagate through all the systems. Try again tomorrow. You may need to wait up to 48 hours to access Canvas. See KB0000197 for more information.