The coronavirus is disrupting campus services, but the IT Express Service Desk is keeping a steady beat.
The campus tech service desk, with its analysts working remotely, continues to answer questions and requests for assistance on weekdays from 7 a.m. to 6 p.m. It will also observe those hours during spring break.
You don’t need to be on campus to enlist their help. If you’re a UC Davis faculty member, student, or employee, they’re open for you.
“All the channels that IT Express uses—phone, email, chat, or the Service Hub—remain active,” said Walter Allen, interim supervisor of IT Express. “Contact us, and we will respond.”
The contact points:
- The Service Hub site, which also includes links to the always-available Knowledge Base, full of information and instructions about campus services; software and services; the IT Catalog; and a location where you can track the status of your service requests.
- Phone, 530-754-HELP (4357)
- Chat, available 8 a.m.-5 p.m. weekdays: see the “Let’s Chat” box on the IT Express site
- Email, firstname.lastname@example.org
IT Express is part of Information and Educational Technology. The desk offers technical support for various software and campus applications, and for current Windows and Macintosh operating systems, email, and web browsers.