Information and Educational Technology (IET) has made it a little easier for faculty, staff and students to learn about and order 170 campus tech services.

The change happened Oct. 15, when IET moved the UC Davis IT Service Catalog into the Service Hub, the central tech service website whose underlying software (ServiceNow) already supports the Knowledge Base, software catalog, and IT Express Service Desk help ticketing system.

You can still reach the catalog at itcatalog.ucdavis.edu, where you’ll be redirected to the new location.

Moving the catalog into the hub might not sound like a big deal, but it means, for example, that if you look up a service in the catalog and then want to order it, you won’t bounce between different systems. This change simplifies your search experience.

For service owners, having all these resources in ServiceNow helps them receive, track, assign and resolve tech “tickets.” The structure helps them deliver results more efficiently and consistently.

ServiceNow is a service management system that organizations use to automate and streamline IT and business unit operations. Twenty-two departments and IT, finance and supply chain operations use it at UC Davis.

The Service Hub is part of IET’s continuing program to improve its services. IET created the site several years ago, and has been building it into a central location for finding, learning about, and ordering campus software and tech services. Adding the IT Service Catalog as a component makes the hub more complete.

1.07 million views in the past year

The IT Catalog, software catalog, and Knowledge Base are well-used resources:

• The IT Catalog drew about 340,000 page views in the past year.

• The Knowledge Base (KB) contains 1,148 public articles with information about different aspects of campus tech, from how to connect to eduroam, to how to reset your passphrase or get the Duo app. The KB attracted 1.07 million page views in the past year. (Some departments also have their own KBs, which contain another 2,175 articles.)

• The software catalog, which replaced the old software licensing site, lists 42 products. It has processed 1,736 orders since the catalog debuted in December 2019.

IT Express, which turned 25 this year, can help when you need assistance with campus tech. The desk is open weekdays from 7 a.m. to 6 p.m., and you can reach its consultants by phone, chat or email.

In fact, if you have questions about any of this, you might give IT Express a call. Answering questions about campus tech is a big part of what they do.