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Fall 2023: Technology News & Updates

Articles, resources & tech tips for a successful school year

Cybersecurity | Tech Help & ResourcesActions for Faculty & Staff | Actions for Students | Tech News Highlights | Upcoming Events

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Protect Your Information & Identity from Cybersecurity Threats: Phishing & Other Fraudulent Activities

Email is the most common vector for cyber security attacks in higher education. The average cost of a data breach in 2022 was $4.35 million and the cost only increased when fraudulent emails (or phishing attempts) were the initial attack vector.  

Most often motivated by financial gain, hackers frequently employ social engineering techniques to gain unauthorized access to data and accounts via email (“phishing”), text messaging (“smishing”), phone (“vishing”), or online services such as social networking. Click here to learn how to spot a scam.

To avoid becoming a victim:

  • Never provide personal information in response to an unsolicited email, phone, text message, or letter, even if it appears to be from a friend or colleague. 

  • If unsure, contact the purported senders using information from their official website, as opposed to information provided in the unsolicited communication. 

  • Check the Authentic Message Registry to confirm official UC Davis communications.

If you receive a suspected phishing email, please report it by using the Report Message > Phishing option in Outlook or the Report Phishing button in Google.  

Tech Help & Resources 

  • Find IT services & get answers. The Service Hub is your 24/7 one-stop location for services, software, and tech support at UC Davis. Log in to unlock access to department-specific content. Click here to visit the Service Hub
  • Get direct support for UC Davis technology services via email, chat or phone from your department IT support or IT Express. IT Express, UC Davis’s central IT service desk, can be reached at (530) 754-HELP (4357) (Monday through Friday, from 7 a.m. to 6 p.m., PST). For 24/7 support, use Botrock, our virtual agent, to get answers, start a support ticket, or track your requests. If you are associated UC Davis Health, contact the Technology Operations Center, UCDH IT.
  • Check the status of IT services.
  • Learn more about computing access on campus: 

    • Computer Labs/Computer Classrooms are located in several buildings across campus and are each equipped with printers. 
    • IET Media Lab provides access to media equipment and software for students to create their own projects using scanner, video, audio, and general computer stations. 
    • IET Virtual Lab is a remote connection that allows students to work on assignments using specialized software when the computer rooms are closed. 
    • Student Disability Center provides loans for assistive technology to students to enhance academic access. 
    • Financial Aid offers eligible undergraduate and graduate FAFSA filers loans for a computer purchase. 


Tech News Highlights

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Lived Names Now Available in More UC Davis Online Spaces 

Starting the week of September 25, 2023, more UC Davis digital spaces, including email, UC Davis Canvas, online advising systems, photo rosters, online storage and collaboration services, and others will feature students’ lived names. A lived name reflects a person’s chosen identity and may differ from their legal name. Click here to read more about the Gender Recognition & Lived Name initiative.

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Duo Login Changes Announced for Fall 2023 

Duo, UC Davis’s multi-factor authentication app, which members of the campus community use to access email, online storage, and other campus services, will introduce a new login experience starting November 1, 2023. The new user experience is designed to work faster and strengthen security. No action is required on your part to trigger this change. Click here for more information, including a video highlighting these changes.

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Sensitive Data and Artificial Intelligence (AI): Guidance from UC Davis Technology Leadership 

UC Davis recommends that faculty and staff not use AI technologies with sensitive UC Davis systems and data. More information is forthcoming as usage guidelines are developed in partnership with campus and UC system stakeholders, including the Academic Senate. Click here to read the August 2023 Guidance Memo.

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Cybersecurity Awareness Month - October 2023

Learn more about how you can protect your identity, personal information, and institutional data from Information and Educational Technology (IET) during Cybersecurity Awareness Month this October.

Cybersecurity Awareness Month is a collaboration between the government and private industry to raise awareness about digital security and empower everyone to protect personal and institutional data from digital crimes. 

At UC Davis this year, we are raising awareness about four impactful topics for our campus community: personal cybersecurity, data classification, multi-factor authentication, and information security policies.