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May 25 update: Work continues on recovering from SmartSite outage

May 31, 2016

The SmartSite outage continues. UC Davis is actively working to resolve the situation, and is proceeding as if the vendor that hosts SmartSite will not be able to restore access by the end of the quarter.

This is the update for May 25:

SmartSite outage continues: Status update as of May 24

May 25, 2016

SmartSite, the learning management system for most of UC Davis, continues to be offline. Scriba, which hosts the service for UC Davis, has not updated the campus on when the service will be available.

Scriba took the system down for emergency maintenance on May 20, said it would be restored by 11 a.m. May 23, and has not explained why the outage continues.

UC Davis is taking these steps as of today, May 24:

SmartSite maintenance has become a SmartSite outage

May 25, 2016

Scriba, which hosts the SmartSite learning management system for UC Davis, missed its deadline of restoring the service by 11 a.m. today after taking it offline late on May 20 for emergency maintenance.

As of 1:30 p.m. today, Scriba had not said when it expects SmartSite to be restored. UC Davis is pressing the company for answers, including when it will implement its backup restoration plans if the outage continues.

Switch to eduroam soon, because moobilenetx is retiring on June 15

May 25, 2016

The campus is retiring the moobilenetx wireless network on June 15. If you haven't moved to eduroam yet, it's time to do so.

Eduroam, short for "education roaming," has advantages over moobilenetx. Once you're enrolled, it will automatically and securely connect your phone or device to wireless services when you visit other UC campuses, hundreds of U.S. universities and colleges, and many airports, governmental buildings and public sites worldwide.

Cloud, e-research, 'hype cycles': Gartner, now free for UC Davis users, can help you research IT

May 25, 2016

If you're looking for data, trends or analysis on subjects that involve technology, you now have free access to one of the best IT research libraries around: Gartner.

As a benefit of the contract relationship between Gartner and the campus and Health System IT departments, all UC Davis faculty, students and staff have gained access at no charge to Gartner Campus Access via a UC Davis portal.

Banner is switching to Duo for second-factor log-in

May 25, 2016

Exit Safeword, enter Duo.

This spring or summer, approximately 1,100 individuals (mostly staff members) who have access to the Banner Student Information System will move from Safeword to Duo Security as their two-factor authentication service. They will be transitioned in groups, and will receive an email with instructions before it's their turn to move.

Banner is switching to Duo for second-factor log-in

April 29, 2016

Exit Safeword, enter Duo.

This spring or summer, approximately 1,100 individuals (mostly staff members) who have access to the Banner Student Information System will move from Safeword to Duo Security as their two-factor authentication service. They will be transitioned in groups, and will receive an email with instructions before it's their turn to move.

2016-17 computer specs for students now posted

April 29, 2016

You're a student at UC Davis, and you're getting a computer--maybe something from a store, maybe a machine brought from home. What features should it have to support the work you'll do here?

Campus moves to protect printers from unwanted messages

April 29, 2016

UC Davis is taking steps to shield printers on campus from unwanted messages sent from off-campus locations.

The gist of the change is that UC Davis will not allow campus printers open to the Internet to have access to the campus network, unless the printer is protected by a strong firewall, or has obtained an exception to this rule.

The vast majority of faculty, students and staff should not notice any difference in how they use UC Davis printers. Printer administrators who have questions or concerns are urged to contact Information and Educational Technology.

UC Davis Canvas update: Migration, training, more

April 25, 2016

The transition to UC Davis Canvas is under way.

UC Davis Canvas is replacing SmartSite as the main campus learning management system (LMS) starting in 2016-17. UC Davis announced the decision in January, and the Move to Canvas project group is spending the first half of this year preparing UC Davis Canvas, talking with campus groups, answering questions, and setting up training.

Here's an update as spring quarter starts:

Status update

When checking your email, take a look at Clutter

April 25, 2016

If you use Office365 for email, check your Clutter folder. It might contain messages you want.

UC Davis uses Office365, provided by Microsoft, as the email service for most faculty and staff campus email accounts. Last year Microsoft added Clutter to Office365, to help people filter and set aside low-priority email. You can find your Clutter folder in your list of email folders, near the "junk suspects" and "quarantine" folders.

Microsoft explains it this way:

CrashPlan client software upgrades will be automatic, starting this month

April 25, 2016

CrashPlan, a data backup service used by several hundred people on campus, requires a software version upgrade that Information and Educational Technology will install on March 29.

IET manages the service for UC Davis, though use of the software is voluntary. CrashPlan is installed on nearly 400 desktop computers used by faculty and staff. The March 29 upgrade will move customers from Version 3 of the software, which manufacturer Code42 will soon no longer support, to Version 4.